Olivia Furniture – Privacy Policy

Last Updated: October 12, 2026

At Olivia Furniture, we value your trust and are committed to protecting your privacy and personal information.

This Privacy Policy explains how Olivia Furniture LLC ("Olivia Furniture," "we," "us," or "our") collects, uses, shares, and protects personal information when you visit our website, www.oliviafurniture.com, make a purchase, contact our store, or interact with our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Olivia Furniture, we may collect the following categories of information:

Personal and Contact Information

• Full name

• Email address

• Phone number

• Billing and shipping addresses

Order and Transaction Information

• Products purchased or added to your shopping cart

• Order history and transaction details

• Delivery and pickup preferences

• Payment confirmation and refund information

Website and Technical Information

• IP address

• Browser type and device information

• Pages visited and browsing activity

• Cookies and similar tracking technologies

Customer Communications

• Customer service inquiries

• Emails, text messages, and other communications

• Product reviews and feedback

We collect information directly from you, automatically through website technologies, and from service providers when necessary to operate our business.

2. How We Use Your Information

Olivia Furniture uses personal information for legitimate business purposes, including:

• Processing and fulfilling orders

• Arranging deliveries and pickups

• Providing customer service and order updates

• Processing payments and refunds

• Supporting financing and lease-to-own applications through third-party providers

• Sending promotional communications when permitted by law

• Improving our website, products, and shopping experience

• Detecting fraud and maintaining website security

• Complying with legal and regulatory obligations

We use personal information only for purposes consistent with this policy and applicable law.

3. Payment Processing & Financing

Olivia Furniture uses third-party payment processors and may offer financing or lease-to-own options through independent providers.

When you complete a purchase or apply for financing, certain information may be collected or processed by the applicable provider.

These providers maintain their own privacy policies, security practices, eligibility requirements, and contractual terms.

Olivia Furniture does not control how independent financing providers use information collected directly through their applications.

4. Sharing Information with Third Parties

Olivia Furniture does not sell customer contact information to third-party marketing lists.

However, we may share personal information when reasonably necessary to operate our business, including with:

• E-commerce and website hosting providers, including Shopify

• Payment processing companies

• Shipping and delivery partners

• Financing and lease-to-own providers

• Technology, analytics, and marketing service providers

• Professional advisers and legal authorities when required or permitted by law

We expect service providers acting on our behalf to handle personal information appropriately and in accordance with applicable privacy and security requirements.

Some advertising and analytics technologies may involve data-sharing activities that are treated as a "sale," "sharing," or targeted advertising under certain privacy laws. Where applicable, we provide the legally required choices and disclosures.

5. Cookies & Tracking Technologies

Our website may use cookies, pixels, and similar technologies to support website functionality, improve performance, understand visitor activity, and measure advertising effectiveness.

These technologies may be used to:

• Remember shopping cart contents and preferences

• Support secure checkout

• Analyze website traffic and performance

• Improve website functionality

• Measure marketing campaign effectiveness

• Deliver relevant advertising, where enabled

You may manage cookies through your browser settings and any privacy preference tools made available on our website.

Disabling certain cookies may affect website functionality.

6. Email & SMS Communications

Olivia Furniture may contact customers regarding orders, delivery appointments, payment-related updates, customer service matters, and other transactional communications.

We may also send promotional emails or text messages where the customer has provided the consent required by applicable law.

Customers may unsubscribe from promotional emails using the unsubscribe link included in those messages.

For promotional text messages, customers may reply STOP to opt out, where supported by the messaging service.

Consent to receive promotional text messages is not a condition of purchasing merchandise.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, loss, or disclosure.

Payment transactions may be processed through secure third-party payment services.

Although we take reasonable precautions, no online transmission or electronic storage system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, maintain business records, provide customer support, resolve disputes, comply with legal obligations, and carry out the purposes described in this policy.

Retention periods may vary depending on the type of information and applicable legal requirements.

9. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the ability to request access, correction, deletion, or information about how your data is used.

You may also have the right to opt out of certain advertising-related data processing activities.

To submit a privacy-related request, please contact Olivia Furniture using the information below.

We may need to verify your identity before processing certain requests.

We will respond in accordance with applicable law.

10. Children's Privacy

Our website is intended for general audiences and is not directed to children under the age of 13.

Olivia Furniture does not knowingly collect personal information directly from children under 13.

If we become aware that we have collected such information without appropriate authorization, we will take reasonable steps to delete it in accordance with applicable law.

11. Third-Party Websites

Our website may contain links to websites operated by third parties, including financing providers, manufacturers, and social media platforms.

Olivia Furniture is not responsible for the privacy practices, security, or content of independently operated third-party websites.

We encourage customers to review the privacy policies of those websites before submitting personal information.

12. Changes to This Privacy Policy

Olivia Furniture may update this Privacy Policy periodically to reflect changes in business practices, technology, legal requirements, or services.

Any updates will be posted on this page with a revised "Last Updated" date.

Where required by law, we will provide additional notice of material changes.

13. Contact Information

If you have questions about this Privacy Policy or how your personal information is handled, please contact:

Olivia Furniture LLC

Houston, Texas, USA

Website: www.oliviafurniture.com

Customer Service: 346-774-2919

Text Support: 832-897-3185

We appreciate your trust and thank you for choosing Olivia Furniture.