Olivia Furniture – Return, Refund & Cancellation Policy

ALL SALES ARE FINAL – NO RETURNS, NO EXCHANGES, NO CANCELLATIONS

At Olivia Furniture, we are committed to providing quality furniture, trusted brands, and exceptional value at competitive prices.

As a discount furniture retailer, our pricing structure allows us to offer significant savings to our customers. To maintain these competitive prices, all sales are final, subject to the exceptions and legal rights outlined below.

1. Final Sale Policy

All purchases made at Olivia Furniture, whether in-store or online, are considered final.

• No returns or exchanges for changes of mind, personal preferences, incorrect measurements, or customer ordering mistakes.

• Customers are responsible for verifying product dimensions, colors, materials, and configurations before purchasing.

• Merchandise that has been delivered, picked up, assembled, or used is not eligible for discretionary returns or exchanges.

• Any exception must be approved in writing by Olivia Furniture.

2. Order Cancellations & Deposits

All confirmed orders are final and cannot be canceled at the customer's request.

• Orders cannot be canceled simply because delivery or pickup has not yet occurred.

• Deposits, down payments, and partial payments are non-refundable, except where required by law.

• Changes to confirmed orders, including product selections, colors, sizes, or configurations, are not permitted without written approval.

• Special orders and custom merchandise are final once confirmed.

If Olivia Furniture is unable to fulfill an order, the customer will be offered an appropriate resolution, including a refund when required by applicable law.

3. Delivery, Pickup & Product Inspection

Olivia Furniture strives to ensure that all merchandise is provided in new condition unless specifically identified as a floor model, clearance item, or as-is product.

Customers are strongly encouraged to inspect merchandise at the time of delivery or pickup.

Visible damage, missing components, or incorrect merchandise should be reported within 48 hours of delivery or pickup.

Please provide your order number, a description of the issue, and clear photographs of the merchandise and packaging.

Claims reported after 48 hours may be subject to additional review. This reporting period does not eliminate applicable manufacturer warranties or statutory consumer rights.

4. Damaged, Defective or Incorrect Merchandise

If merchandise arrives damaged, defective, or incorrect, please contact Olivia Furniture promptly.

Depending on the circumstances, product availability, warranty coverage, and applicable law, Olivia Furniture may arrange for:

• Replacement parts.

• Product repair.

• Replacement merchandise.

• Another appropriate resolution, including a refund when legally required.

Olivia Furniture reserves the right to inspect and verify reported issues before determining an appropriate resolution, consistent with applicable law.

Customers will not be charged discretionary restocking fees for remedies that must be provided under applicable law.

5. Exceptional Returns & Restocking Fees

Although all sales are final, Olivia Furniture may approve a discretionary return or exchange under exceptional circumstances.

Any such approval must be provided in writing before merchandise is returned.

Approved discretionary returns or exchanges may be subject to:

• A 30% restocking fee.

• Original packaging requirements.

• Merchandise inspection and condition verification.

• Applicable return transportation or shipping charges.

Merchandise must be unused, unassembled, and free from scratches, stains, damage, or signs of wear.

Approval of any exception is not guaranteed.

These conditions do not restrict remedies required by applicable law.

6. Delivery Delays & Product Availability

Estimated delivery dates are provided in good faith and may change due to manufacturer production, inventory availability, freight transportation, weather, or other circumstances beyond our reasonable control.

Olivia Furniture will make reasonable efforts to communicate significant delivery delays.

A delay does not automatically authorize a customer-requested cancellation, except where cancellation or refund rights are provided by applicable law.

If merchandise becomes permanently unavailable or an order cannot be fulfilled, Olivia Furniture will provide an appropriate resolution consistent with applicable law.

7. Customer Pickup, Storage & Redelivery

Customers are responsible for arranging pickup or accepting delivery within the agreed timeframe once merchandise is available.

• Customers must provide reasonable access and be available during scheduled delivery appointments.

• Missed delivery appointments may result in additional redelivery charges disclosed to the customer.

• Merchandise not collected within the agreed pickup period may be subject to storage charges if those charges were disclosed and agreed to before purchase.

• Olivia Furniture will provide reasonable notice before taking further action regarding merchandise that remains uncollected.

Any storage fees, handling procedures, or other remedies will be governed by the applicable purchase agreement and Texas law.

8. Special Orders & Custom Furniture

All special-order, made-to-order, and customized merchandise is considered final sale.

Once an order is confirmed, customer-requested cancellations, modifications, returns, or exchanges are not accepted, except where required by applicable law.

Production and delivery estimates may vary depending on manufacturer schedules and transportation conditions.

9. Financing & Lease-to-Own Purchases

Purchases made through third-party financing or lease-to-own providers are subject to both Olivia Furniture's sales policies and the applicable provider agreement.

Payment schedules, interest charges, fees, promotional terms, and refund adjustments are determined by the relevant provider agreement and applicable law.

Depending on the financing arrangement, payments may become due before all items have been delivered.

Any approved or legally required refund will be processed in coordination with the applicable provider. Previously accrued interest or fees may remain payable where permitted by the agreement and applicable law.

Customers should review their financing or lease agreement carefully before completing their purchase.

10. Manufacturer Warranties

Certain products may include limited warranties provided by their manufacturers.

Warranty terms, coverage, exclusions, and claim procedures vary by manufacturer.

Normal wear and tear, misuse, accidental damage, improper care, or unauthorized modifications may be excluded from warranty coverage.

Manufacturer warranties and applicable legal rights remain separate from Olivia Furniture's discretionary return policy.

11. Contact Us

For questions about an order, delivery, damaged merchandise, or this policy, please contact:

Olivia Furniture

Houston, Texas

Website: www.oliviafurniture.com

Customer Service: 346-774-2919

Text Support: 832-897-3185

We appreciate your business and thank you for choosing Olivia Furniture.

Important Notice: Nothing in this policy is intended to waive or limit any rights or remedies that cannot legally be excluded under applicable federal or Texas law.